Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mineralplus.com.au. Please note that returns will need to be sent to the following address: PO BOX 42 Underwood, 4119
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mineralplus.com.au.
100% Money Back Guarantee
We at Mineral+ are committed to providing high-quality products that meet the needs and expectations of our customers. We want you to be completely satisfied with your purchase, which is why we offer a 7-day money-back guarantee for any unopened product purchased from us.
If for any reason you are not satisfied with your purchase and have not opened the product, you may request a full refund within 7 days of receiving the product. To initiate the refund process, please contact our customer service team on info@mineralplus.com.au with your order information and reason for return.
Once we receive your unopened product, we will process your refund, minus any applicable shipping and handling fees. Please note that opened products are not eligible for a refund under this policy.
We want our customers to feel confident and satisfied with their purchase, and we believe that our money-back guarantee helps us achieve that goal. Thank you for choosing Mineral+, and we hope you enjoy your purchase.
Refer a friend program
This program cannot be used in conjunction with any other discounts
Referring purchasers must pass the return date and no refund processed.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mineralplus.com.au.